Return & refund Policy

You have 30 days to return the product to us if you are not satisfied with the order you have received.

Return Conditions

– The product must be no older than 30 days from the date you received it from us

– The product must be unused, unwashed and undamaged.

– The product must have labels, packaging and receipt

– The product and any accompanying gifts (if any)

Shipping Costs

All shipping costs incurred during the return process are your responsibility and we will not refund these costs once completed.

In the event that you receive a faulty order, we will be responsible for the return costs as well as resending another order to you.

We are not responsible for returns that are lost or damaged during the delivery process

Return Process

As soon as you receive an order from us and wish to return it, please contact us at [email protected]

We will review and respond to you regarding the acceptance of the return. After receiving the return notice, you must return the returned item to the address we provide within 30 days.

Upon receipt of the returned item, we will inspect it and then proceed with the refund process if your order is eligible for a refund.

Exchange

We currently do not offer an exchange service, if you would like to exchange for another item, please return the item for a refund and place another order.

Refunds

Once your return request and product inspection are confirmed, we will process your refund as follows:

Refund Time: The refund process will be processed within 30 business days from the date we confirm the product is eligible for return. The exact time it takes for a refund will depend on the original payment method you used for your purchase.

Refund Method: Refunds will be made to the original payment method you used. If the original payment method is no longer available (e.g., the card has expired or the account has been closed), we will contact you to discuss an appropriate alternative refund method.

Refund Notification: Once the refund is complete, we will send you an email confirming the details of the refund transaction. Please review the information in the email and contact us if you have any questions or problems with the refund.

Late or Missing Refunds

If you still haven’t received your refund, first check your bank account and then contact your credit card company as it can take some time before you receive your refund.

Next, contact your bank as it can sometimes take some processing time before a refund is sent out.

If you have followed all of the steps above and still haven’t received your refund, please contact us at [email protected].

Change order

Within 24 hours of placing your order. If you have any requests, please contact us as soon as possible so that we can resolve them promptly.

Contact us

Address: 10165 Brenna Way, Elk Grove, CA 95757, US

Email: [email protected]

Time: 8AM-6PM ( Monday to Friday)